Terms & Conditions

Buena Vida Terms & Conditions Retreats, Trainings & Courses

Buena Vida reserves the right to refuse service provided (including refusal of access to the Customer to the spaces/platforms/chats) to any person who is not following the company’s Terms of Service and Code of Ethics, who are disrespectful or who are disturbing the use and experience of other customers, including staff and volunteers, and at any time before the program started, during the program or after the program ended, and without prior notice.

1.Definition

The following terms have a specific meaning:

‘we’, ‘us’ and ‘our’ refers to the Buena Vida whose registered office is in Belgium.

The company trades through the website.

‘you’, ‘your’, ‘Customer’, ‘Student’ or ‘Participant’ refers to you, on behalf of yourself and your guests or party, collectively, the client, guest or party, potential or actual, of Buena Vida

‘website’ refers to www.buenavida.be

‘product’ refers to the program offered to the client.

‘program’ refers to the product and includes the activities offered to the client.

‘price’ refers to the price payable for the product offered.

‘deposit’ refers to a percentage of the price, to be paid to secure a product booking.

‘balance’ refers to the balance to be paid to purchase the secured product booking.

‘booking’ or ‘reservation’ refers to the client’s booking/reservation of the product and the act of purchasing the product.

‘non-refundable’ refers to a sum of money paid not returnable in any circumstances.

‘administration fee’ refers to a fee charged to cover costs incurred during the booking process.

‘cancellation’ refers to not attending the product booked, including postponing or rescheduling it.

‘property’ or ‘venue’ refers to the property where the program is held.

Prices and Price Changes

Prices listed on Buena Vida’s website are Euro or USD depending on the program, “starting at” prices per person unless otherwise stated and are inclusive of VAT. Upon completing one of the online Enquire forms, if you have any questions or concerns about pricing please send an email to valerie@buenavida.be and a representative of Buena Vida will contact you to confirm the exact prices.

Unless otherwise specified, not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to staff, passports, visa fees, baggage and personal insurance, transport from and to airport or train station, beverages and food not listed under inclusions in the course product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items.

We reserve the right to amend prices at any time before you have completed the payment of your product. After payment has been completed, the price of your product is confirmed and we will not apply any surcharges unless you make the change to your arrangements after booking.

Additional Fees

3.1. If for any reasons, the Student is unable to participate/facilitate in live session/live exams, the Student will inform Buena Vida in writing at valerie@buenavida.be. If the option of sending a recording is granted by Buena Vida then the student is charged with a 100 EUR admin fee for each recording. The 100 EUR admin fee is charged per recording, is mandatory and non-refundable. The students will receive a payment link to finalize the payment. The recording is accepted by Buena Vida only after the payment is finalized.

3.2. Any additional fees mentioned in the Buena Vida’s Terms of Service are mandatory and non-refundable.

Payment

To secure a retreat booking you will be required to pay a full price, a deposit, or the first installment of a monthly payment plan as shown on the program’s page.

For Buena Vida’s Training Courses you will be required to pay a tuition fee in full in order to start your studies or at least 1 installment according to the monthly payment plan that Student purchased. Monthly payment plans are available and are split into two (2) or more transactions. Paid monthly amount is non-refundable if the booking is cancelled.

All workshops if purchased through the dedicated page: www.buenavida.be/workshops are a one-time payment, which immediately grants you access to Buena Vida’s Zoom session or to the address of the venue according to the schedule.

Customers can also book the monthly or yearly membership/subscription to the Buena Vida online workshops. By purchasing the membership, the Participant has immediate access to all the workshops in the month (representing the next 30 days) if Participant purchased the monthly membership/subscription or all the workshops in the year (representing the next 365 days) if Participant purchased the yearly membership/subscription.

Should you wish to give the gift of wellbeing and transformation, we will be happy to share the gift voucher on your behalf and assist throughout the entire booking process. Please contact us at valerie@buenavida.befor further information.

We accept Credit/Debit Cards, PayPal and bank transfer payments. Buena Vida does not charge a service fee for processing the payments. Please note that when paying in a currency other than the payment of the program, Customers must take into account the exchange rate and the commission of their bank. Buena Vida is not responsible and in control of the applicable bank fees, bank commissions and exchange rate.

If you wish to use a different method of payment or if you have any questions related to payments, please contact us at valerie@buenavida.be and we will be happy to assist.

Booking Confirmation

Upon receipt of your payments via the methods stated at Art. 4, you will receive:

5.1. An email confirming your deposit payment, full payment or monthly payment/installment from Buena Vida within 24-48 hours.

5.2. An email outlining details of the booked program will follow.

Please check the confirmations carefully to make sure that all your booking details are correct. Contact us at valerie@buenavida.beif your confirmation appears to be incorrect or incomplete and we will endeavor to make the necessary changes. Buena Vida reserves the right to make changes to and correct errors after bookings have been confirmed. Buena Vida is unable to accept liability for any errors and omissions that are not highlighted to us prior to reservation or arrival, and the client remains responsible for any additional costs or changes that occur as a result.

5.3. The invoices issued by Buena Vida will contain the Customer’s information as provided to InnerCam at the time of the reservation. Any changes requested after the invoice has been issued by Buena Vida might be declined by Buena Vida according to the legal requirements that Buena Vida must comply with.

Changes made by Customer after booking but before the training/workshop/retreat starts

Should you request a change to your booking before travel/start date of the event/program, the prices applying to the new booking will be those prices applicable on the day the new booking is made following the requested amendment.

To amend your booking, please email us at valerie@buenavida.be

Buena Vida reserves the right to decline any requests for changing the reservation details if this is not possible due to the last minute notice, any other organizational aspects or if it’s against our Terms of Service and Code of Ethics.

Changes made by you after the training/workshop/retreat starts

No refunds are available once a program has commenced, or in respect of any other product or activity booked or utilized.

Cancellation and Refund Policy

All requests for cancellations and refunds must be sent via email to Valerie@buenavida.be

The cancellation of a program is final and irrevocable once the refund has been issued by Buena Vida. The Student will no longer be entitled to receive additional refunds or have access to the program/s in any way.

The admin fees are mandatory and non-refundable.

Regardless of the situation, the credit can be used for any of Buena Vida upcoming programs in the following 12 months from the date of the reservation/payment. If the Student paid with more installments/payments, the date of the first payment will be considered to establish the validity period of the credit. At the expiration of the 12 months period, the credit becomes invalid and cannot be used anymore by the Student.

If Buena Vida cancels a 1:1 healing session, healing weekend, retreat or training for reasons that were not caused in any way by the participants/students, the participants/students can change their spot to another 1:1 session, healing weekend, training or retreat by paying only the price difference if any apply or they can keep the initial payment as credit to book a future program with Buena Vida.

8.1. Cancellation or No Show by you for any Buena Vida program or event

You may cancel your booking at any time prior to the commencement of the booked program (by commencement of the program we understand the start date of the program as mentioned on the website). The cancellation can only be made by the person who originally booked the program and must be communicated to us by email at valerie@buenavida.be. Cancellation will take immediate effect from the day the notification is received by us. Refund eligibility is explained in the Art. 8 of this page.

‘No shows’ in any of Buena Vida programs or events are considered cancellations from the Participant’s side. In this case, no refunds will be issued and the Participant doesn’t have the right to keep the payment as credit for future reservations. Participants must inform Buena Vida of any situation that prevents them from attending the programs in writing, before the program starts. Such a request or situation will be the subject of the present Terms of Service.

8.2. Online Trainings

➜ Cancellations received 30 days or more before the start date of the program:

The Student is entitled to a 50% refund minus a 150€ administrative fee or can move the spot to another program/edition(*). This change will be allowed based on the availability at the time of the request, only with the written approval from Buena Vida, and it’s free of charge; the Student will only need to pay the price difference if any applies.

Alternatively, the Student can keep the payment/s as credit for future programs with Buena Vida of his choice, by paying the price difference if any applies plus an additional 100€ administrative fee.

If the new program is less expensive than the initial program, no refunds will be issued.

➜ Cancellations received between 60 days and 30 days before the start date of the program:

If Student paid with full payment, Student is entitled to a 50% refund.
If Student paid with a monthly payment plan and only paid the first installment, the payment is non-refundable.
If Student paid the deposit, the payment is non-refundable.
If Student paid with the monthly payment plan and more than 1 installment, 50% of the total payment amount will be refunded.

Alternatively, the Student can opt for keeping the payment/s as credit for future programs with Buena Vida of his/her choice, by paying the price difference if any applies plus an additional 100€ administrative fee.

➜ Cancellations received 30 days or less before the start date of the program:

If Student paid with a full payment, the payment is non-refundable. No credit will be offered.
If Student paid with a partial payment (one or more monthly installments, deposit), the payments are non-refundable. No credit will be offered.

If Student wants to cancel a program in order to move the spot to another program (*) of Buena Vida, that is possible with the following conditions:

a mandatory 100 EUR admin fee is required for the change;
if the new program is more expensive than the initial program, Student will pay the difference;
if the new program is less expensive than the initial program, no refunds will be issued;
Student can only move her/his spot to another program 1 (one) time.

➜ Cancellations received on the starting day of the program or after the program started:

The payment is non-refundable and no credit will be offered. The refund requests received on the starting day of the program or after the program has started or ended are considered as invalid. The Student should inform Buena Vida of the decision to cancel the course before the course starts, certainly not after it ends. In this case, Student can move the spot (*) to the upcoming edition by paying a 300 EUR admin fee plus the price difference if any. This payment is mandatory and non-refundable.

➜ Cancellations or refund requests received after the program ended:
If the program has ended and the Student did not attend for any reason, the payment is non-refundable and no credit will be offered. In this case, Student can still move the spot (*) to the upcoming edition in the following 3 months after the program ends by paying a 600 EUR admin fee plus the price difference if any. This payment is mandatory and non-refundable.
If Student requests to move the spot (*) after the 3 months have ended, a full payment is required meaning that Student will need to pay the full current price of the course edition that Student wants to attend.”

8.3. Onsite and Hybrid Trainings

8.3.1. Onsite Programs

The policy of this section applies to the trainings/courses of Buena Vida that are fully onsite (individual programs) and onsite levels of all programs (such as Breathwork Training Level 3 or Bodywork & Somatic Therapies Training Level 2, for instance) if booked separately by the students who want to continue the study with Buena Vida and book the next level/s.

➜ Cancellations received 90 days or more before the start date of the program:

The Student is entitled to a 50% refund minus a 150€ administrative fee or Student can move the spot to another program/edition (*). This change will be allowed based on the availability at the time of the request, only with the written approval from Buena Vida, and it’s free of charge; the Student will only need to pay the price difference if any applies.

The Student can also keep the payment/s as credit for future programs with Buena Vida of his choice, by paying the price difference if any applies plus an additional 100€ administrative fee. If the new program is less expensive than the initial program, no refunds will be issued but the Student can use the entire value of the payment as credit to book one or more programs with Buena Vida until the entire value of the payment has been covered.

➜ Cancellations received between 89 and 60 days or before the start date of the program:

If Student paid with a full payment, Student is entitled to a 30% refund.

If Student paid with the monthly payment plan and only paid the first installment, this payment is non-refundable.

If Student paid the deposit, the payment is non-refundable.

If Student paid with the monthly payment plan and more than 1 installment, 30% of the total price of the program will be refunded, if any, based on the monthly payment plan.

The Student can also keep the payment/s as credit for future programs with Buena Vida of his/her choice, by paying the price difference if any applies plus an additional 300€ administrative fee. If the new program is less expensive than the initial program, no refunds will be issued but the Student can use the payment as credit to book a future program with Buena Vida. The credit is valid for 12 months from the date of the payment received by Buena Vida.

➜ Cancellations received 59 days or less before the start date of the program:

In this case, the payment is non-refundable regardless of the chosen payment plan and no credit will be offered.

If the Student booked accommodation as well with Buena Vida, the payment for the accommodation is non-refundable.

Students cannot move their spot to another program or to the upcoming edition.

➜ Cancellations received on the starting day of the program or after the program has started:

The payment is non-refundable and no credit will be offered.

The refund requests received on the starting day of the program or after the program has started or ended are considered as invalid. The Student should inform Buena Vida of the decision to cancel the course before the course starts, certainly not after it ends.

Students cannot move their spot to another program.

8.3.2. Hybrid Programs

This section applies to all hybrid programs of Buena Vida (onsite & online) booked as a full (entire) program meaning Levels 1+2 booked together.

➜ Cancellations received 60 days or more before the start date of the program

(the start date of the program is considered the start date of Level 1, regardless of the start date of Level 2)

The Student is entitled to a 50% refund minus a 150€ administrative fee or Student can move the spot to another program edition (*). This change will be allowed based on the availability at the time of the request, only with the written approval from Buena Vida, and it’s free of charge; the Student will only need to pay the price difference if any applies.

➜ Cancellations received between 59 and 30 days or before the start date of the program:

If Student paid with a full payment, Student is entitled to a 30% refund.

If Student paid with the monthly payment plan and only paid the first installment, this payment is non-refundable.

If Student paid the deposit, the payment is non-refundable.

If Student paid with the monthly payment plan and more than 1 installment, 50% of the total price program will be refunded.

The Student can also keep the payment/s as credit for future programs with Buena Vida of his choice, by paying the price difference if any applies plus an additional 300€ administrative fee. If the new program is less expensive than the initial program, no refunds will be issued but the Student can use the payment as credit to book a future program with Buena Vida. The credit is valid for 12 months from the date of the payment received by Buena Vida.

If Student wants to cancel a program in order to move the spot (*) to another program of Buena Vida, that is possible with the following conditions:

– a 300 EUR admin fee is required for the change plus the price difference if any;

– if the new program is less expensive than the initial program, no refunds will be issued.

➜ Cancellations received 29 days or less before the start date of the program:

If Student paid with a full payment, the payment is non-refundable. No credit will be offered.

If Student paid with a partial payment (one or more monthly installments, deposit), the payments are non-refundable. No credit will be offered.

If the Student booked accommodation as well with Buena Vida, the payment for the accommodation is non-refundable.

Student cannot move the spot to another/future edition of the program.

➜ Cancellations received on the starting day of the program or after the program has started:

The payment is non-refundable and no credit will be offered.

Student cannot move the spot to another/future edition of the program.

8.4. Retreats

This policy applies to retreats booked as a separate program or as a part of a teacher/practitioner training.

➜ Cancellations received 90 days or more before the start date of the retreat:

Participants can cancel their participation and request a refund 90 days prior to the retreat start date. In this case, Participants will receive a full refund minus a 150€ administration fee.

➜ Cancellations received between 89 and 61 days before the start date of the retreat:

Participants will receive a 50% refund or they can keep the payment to book a future credit with Buena Vida.

➜ Cancellations received 60 days or less before the start date of the retreat:

If Participants decide to cancel the retreat 60 days or less before the start date, the payment is non-refundable and no credit will be offered.

➜ If Participants booked the retreat as part of a training, but did not confirm their participation for any specific date, the retreat credit will be valid for 12 months from the time of the purchase. The Participants can get a full refund minus a 50€ administration fee for the retreat if they request it no later than 60 days prior to the end of the 12-month period. If Participants choose not to use the credit for any of the upcoming retreats, Buena Vida will charge a 50€ administration fee. The administration fees are non-refundable.

➜ If Participants booked the retreat as part of a Teacher Training and already confirmed their spot for a specific date, if Participants decide to move their spot (**) to another date, the policy of this section will be applicable.

For any cancellations related to the global pandemic or any other situation that is the responsibility of Buena Vida, we highly advise the Participants to purchase travel insurance to avoid any financial risks due to flight cancellations, COVID infection, etc. Buena Vida is not liable for any cost incurred due to force majeure or any other situation that is the responsibility of our company. Please check the travel conditions from your country of origin to prepare yourself for the trip.

(**) Participants can move the spot to another retreat only one time. After moving their spot one time, Participants will pay the full current price of the new retreat if they want to attend another retreat/edition of the retreat for any reason.

8.5. Workshops

If participants cancel the online/onsite workshops or the monthly membership for the online workshops, the payment/s is/are non-refundable and no credit will be offered.

Changes made by Buena Vida before start date

Buena Vida reserves the right to change, substitute or cancel any activity and/or program with 15 days’ notice. Buena Vida will promptly inform you of any significant changes to your product booked. If you do not wish to accept the change, if possible, we will offer you an alternative product of equivalent quality at no extra cost, or a less expensive product with a price refund. Alternatively, you can choose another product and pay a price difference. If you decide to cancel altogether, you will receive a full refund less any administrative fee. The administration fees are non-refundable.

Buena Vida reserves the right to cancel the program with 15 days’ notice should the minimum number of persons enrolled be smaller than the minimum number stated on the overview of the specific program. Should this be the case, an alternative date or program will be offered or a full refund made. This refund will be the limit of Buena Vida’s liability. We are not responsible for any expenses incurred by the trip members in preparing for the trip including non-refundable or penalty-carrying airline tickets, visa or passport fees or other trip-related expenses, so please make sure you have adequate travel cancellation insurance in place when you book.

Our liability to you and Circumstances beyond Buena Vida’s control

Buena Vida accepts no responsibility or liability whatsoever for any misadventure, casualty or any other force majeure or causes beyond its control. A circumstance beyond our control is one that cannot be foreseen or avoided, even after taking all due care and includes, but is not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, any failure to secure flying rights, natural and nuclear disaster, fire, epidemics, health risks and pandemics and unavoidable and unforeseeable technical problems with transport, reasons beyond our control, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.

No responsibility or compensation of any kind can be taken where:

10.1. We are constrained to make a significant change to your program or cancel your booking due to a circumstance beyond Buena Vida’s control, or you suffer any loss or damage of any description. A circumstance beyond our control is one that cannot be foreseen or avoided, even after taking all due care and includes, but is not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, any failure to secure flying rights, natural and nuclear disaster, fire, epidemics, health risks and pandemics and unavoidable and unforeseeable technical problems with transport reasons beyond our control, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events;

10.2. We are constrained to cancel your retreat/onsite program booking because the minimum numbers of participants required have not been reached, we have notified you within the periods specified and the terms and conditions of INNECAMP involved in the product do not permit a refund.

10.3. We cancel your booking as a result of your failure to comply with any of the requirements of these booking conditions entitling us to cancel;

10.4. Where the change or cancellation by us arises out of alterations to the confirmed booking request by you.

If you have any complaints concerning any services provided by Buena Vida you must inform us in writing by email at valerie@buenavida.be within 28 days of your departure date from Buena Vida’s retreat or within 28 days of the conclusion of the Buena Vida’s Training Course/ Workshop / Retreat. Any complaints received after this period of time will be considered as null / not valid.

Travel Insurance

It is essential and a condition of our contract with you that you and all members of your party have suitable and comprehensive travel insurance to cover you before, during and after your trip. Buena Vida cannot be held responsible for any costs incurred by you before, during or after your trip as a consequence of inappropriate or insufficient travel insurance being purchased.

Due to our strict Cancellation Policy and your risk of loss of deposit and all other amounts paid, we strongly recommend that you purchase travel insurance to provide you with coverage for cancellations for any reason, injuries, lost luggage, force majeure, frustration of its purpose, impracticability or impossibility of performance, economic hardship or loss, and any other events that may affect the booking.

You can buy your travel insurance from any insurance provider of your choice.

The decision whether to purchase travel insurance is in your sole and absolute discretion, and you acknowledge, accept and agree that:

11.1. Your purchase of travel insurance is your sole and exclusive remedy to recover your non-refundable deposit and other payments to Buena Vida.

11.2. You fully accept all of the foregoing risks of loss even if caused by a force majeure, or if you are unable to perform for any reason, or if your stay or use of the property or any activities or other portions of the booking or your purposes or primary purpose for the booking are frustrated or rendered impossible, impracticable, difficult, costly or results in any economic hardship or losses.

You acknowledge that in some instances Buena Vida may require you to purchase travel insurance as a condition of Buena Vida confirmation of a retreat booking, and in such instances we will notify you at the time of booking of such requirements and we will have the right to refuse a booking or revoke a booking in the event of such non-compliance.

Even in the instance that Buena Vida does not ask you to show material proof of insurance, you and your party are 100% responsible for being fully covered.

For more information please contact the Insurance provider you are looking to purchase with.

Please note that for sports and wellbeing holidays that involve any physical activity whatsoever, we may insist that you provide us with a copy of the insurance policy before you partake in any of those activities. If you fail to do so, Buena Vida reserves the right to cancel your retreat/onsite program booking without compensation or refund. Even in the instance that Buena Vida does not ask you to show material proof of insurance, you and your party are 100% responsible for being fully covered.

Health and safety

12.1. The health and safety standards that apply to the services provided under this contract should meet the local standards applicable to the booked destinations, and Buena Vida monitors that local standards have been met. We are following the WHO recommendations in relations to COVID-19 containment.

12.2. During our retreats, online/onsite workshops and online/onsite teacher training courses we practice Healing Breathwork. In consideration of being permitted to participate in any related events or activities with Buena Vida (hereinafter collectively “the Activities”), you should acknowledge, understand, and agree to the following:

Pregnancy: During deep breathing, a breather experiences specific psychological changes in the body, including blood becoming more alkaline. This same blood goes through the fetus then. Pregnant women are not allowed to do the breathwork only because there haven’t been any studies on this impact on the fetus’s health. Moreover, premature contractions can be triggered in later periods of pregnancy.

Asthma: If you’re diagnosed with asthma, especially some types of breathwork could be beneficial, but you must have an inhaler available throughout the whole session. Because asthma is a psychosomatic illness, the psyche may intensify the symptoms as it tries to ameliorate the condition. It’s not a contraindication, just a warning to always have an inhaler available with you.

Severe cardiovascular diseases and/or irregularities, including prior heart attack: Strong emotional release or physical movement can stress the cardio system.

Glaucoma: during a breathing session, a breather may stress and strain internally, which could temporarily increase intraocular pressure that would worsen glaucoma symptoms. Moreover, if the breather experiences blurred vision, this may be an undiagnosed case of glaucoma, and a person needs to examine his eyes before continuing breathwork.

High blood pressure: Strong emotional release during breathwork can exacerbate the issues connected to high blood pressure and raise it even higher.

Detached retina: Breathing faster and deeper reduces intraocular pressure. This increases the risk of permanent vision damage for a person with a detached retina.

Psychosis: Any people that are psychotic or if they recently discharged from an addiction treatment centre shouldn’t do breathwork, as they are not grounded enough to come back in their everyday experience. They go into their psyche and can’t return on track and anchor in reality. According to Grof (1998), an average of good physical and mental resilience is required when practicing breathwork.

Epilepsy: There is a slightly increased chance of having a seizure during breathwork due to faster, deeper breathing.

Bipolar disorder or schizophrenia (prior diagnosed): Breathwork could trigger a manic episode; that’s why those people shouldn’t participate in breathwork sessions.

Hospitalization for any psychiatric condition or emotional crisis in the past 10 years, such as an attempted suicide or nervous breakdown: In this case, written approval by a healthcare professional is needed before practicing breathwork. As a facilitator, you want to ensure that this person is grounded enough to handle any intense emotional or physical releases during the session.

PTSD in severe cases: Many breathers have experienced profound healing experiences regarding PTSD. In severe cases, written approval by a healthcare professional is needed to ensure a person is grounded enough to handle what might come up during the session, including possibly reliving the experience which caused the PTSD to release it out of the system. The greatest danger in severe psychiatric conditions is that breathwork can bring up memories that the person is not ready to face yet and this can cause retraumatization.

Osteoporosis; Recent hospitalization; Severe bone and joint problems; Recent injury or surgery: In altered stats of consciousness during breathwork, a person can start moving uncontrollably and hurt themselves if they are facing the issues stated above.

History of strokes and seizures: The amount of oxygen that enters the body is altered which may result in a seizure. Before attempting any breathwork activities, be sure to talk about how they can affect your condition.

Family history of aneurisms: Blood circulation and the amount of oxygen in the body are both impacted by breathwork. Those who are susceptible to aneurysms may be affected differently from those who are not. Be sure to discuss with your doctor whether or not breathwork is a concern for you.

Hypoglycaemia and Diabetes: Caution is needed due to changing oxgyen and carbondioxide levels in the blood.

Severe infections and unwanted complications: A doctor’s approval is needed to avoid any unforeseeable complications.

Prescription blood thinning/anti-clotting medications such as Coumadin: Blood thinners prevent blood clots from forming. Using these medications may be a contraindication because hyperventilation can be caused by blood clots for example a deep vein thrombosis (DVT) or pulmonary embolus.

You agree to comply with the stated and customary guidance and norms of participation in the Activities. If, however, you observe any unusual hazard during your presence or participation, you will immediately remove yourself from participation in the Activities and bring such to the attention of the nearest official forthwith.

You know, understand and acknowledge that Buena Vida are NOT physicians, psychologists, therapists, or healthcare professionals, and the Activities being offered are NOT intended to treat or diagnose, and does NOT include treatment for or diagnosis of, any illnesses, disease or disorders, whether physical, mental, psychological or emotional.

You fully understand and acknowledge that if you were not in such good health, you would not be permitted to partake in the Activities.

Special requests and medical problems

If you have any special requests or dietary requirements, you must advise us at the time of the reservation. We cannot guarantee that these will be accommodated, it is suggested that any requirements be highlighted upon reservation date. Although we will endeavor to meet any such requests we regret we cannot guarantee to do so.

It is your responsibility to notify Buena Vida of any relevant and / or existing medical conditions before booking that may make you unsuitable to participate and/or impact on your participation in the booked product/service.

As we practice Breathwork method during retreats, online sessions and online/onsite teacher training courses, please note that it is not advised for persons with a history of cardiovascular disease, including angina or heart attack, high blood pressure, use of a pacemaker, glaucoma, retinal detachment, osteoporosis, significant recent physical injuries or surgery.

Breathwork is not advised for individuals with mental illness or seizure disorders or for persons using major medications. It is also unsuitable for anyone with a personal or family history of aneurysms. Pregnant women, pre-pregnancy or post-pregnancy women are advised against practicing Breathwork without first consulting and getting approval from their primary care physician. Persons with asthma should bring their inhaler and consult with their primary care physician and the Breathwork class facilitator.

You must also inform a representative at the property/venue before commencing any activity or treatments of any medical conditions likely to affect it.

No refunds of any nature will be provided in the instance that an activity must be cancelled in consideration for your health and safety and as always, we advise purchasing travel insurance to cover each event/program.

Passports/Visas and health requirements

Regardless of the passport you hold, it is your sole responsibility to check with the appropriate consulates to determine if any visas are required. As visa and health requirements for each country are subject to change without notice, it is recommended that verification prior to travel be made of existing foreign visa and health requirements. We will have no liability to you if you or your party travel without the correct/valid passport, documents or visa or health requirement and you will have to pay to Buena Vida any costs we incur through assisting you. Should you not have the correct visa to commence the booked product, it will be considered a no show by you and it will fall under Art. 8.1 of the current Terms of Service.

Your behavior and Your Responsibility

Throughout your booking with Buena Vida you accept full liability for any damage or loss caused by you or any of your guests.

Buena Vida has no liability for consequential loss or expenses suffered/caused by you or your party to the supplier’s property (retreat’s venue). This includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims.

Please note you are responsible for your and your party’s actions. If we believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we may terminate your booked arrangements immediately. In this event, we cannot pay compensation, make refunds or pay any expenses you suffer as a result.

Information Accuracy

Buena Vida has taken all care to ensure published information and prices are accurate; however, if we identify an error or omission following publication, we will inform you as soon as possible. The revised information will then form part of your booking. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your visit or start of the program. Whilst very rare, in recognition that human error may arise with regards to the verbal information provided to you, these booking conditions will always take precedence in these instances.

Activities and Program Times

Buena Vida reserves the right to alter confirmed times of activities and on occasions, this can occur without prior notice to the customer or Buena Vida. If we amend the time of an activity due to inclement weather or other circumstance, we will do our best to reschedule the program or offer a comparable activity, although any such changes would not constitute any entitlement to a refund.

Additional Booking Information

All bookings will be subject to the property’s own Terms & Conditions whilst in retreat or onsite program.

Bookings that include dining as part of the program are subject to restricted menu options or a specific spend allowance.

Triple rooms may consist of 2 double beds or 1 double and 1 rollaway bed or 3 separate beds, either option may also impact on the room space available.

Unless specifically advertised, retreats and onsite events are restricted to 18+ years old only.

Children and pets are not allowed in our onsite programs under any circumstances. The parents and pet owners fully understand that if they bring children or pets at the venue and Buena Vida events against our advice, they might not be allowed to take part in our programs and no refunds and credits will be offered.

Complaints

If you have cause for complaint whilst on your course, this must be brought to the attention of Buena Vida immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardize any claim you subsequently make.

If you have any complaints concerning any services provided by Buena Vida you must inform us in writing by email at valerie@buenavida.bewithin 28 days of your departure date from Buena Vida’s retreat or within 28 days of the conclusion of the Buena Vida’s Training Course/ Workshop / Retreat. Any complaints received after this period of time will be considered as null / not valid.

Collection and Use of Your Personal Information

Personal information is collected when you contact us about a purchase either via/ by email, phone, message, chat or make a booking of a product. We may also collect personal information from you from any online registrations including but not limited to our social media pages, subscriptions, newsletters, surveys or competitions etc. Your personal information will never be collected via any channels without your expressed consent.

The user must freely and voluntarily provide the personal data that will be required for registration, which will be treated in accordance with the provisions of current regulations on data protection, Regulation (EU) 2016/679 of 27 April 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, Organic Law 03/2018 of December 05 (LOPD) regarding the protection of Personal data and guarantee of digital rights, detailed in the Privacy Policy of this website.

We use your personal information to enable us to provide you with the information you request about our products, to fulfil your bookings, to confirm your purchases and to ensure you are correctly billed.

We do not share your personal information with any third-party organizations who are not involved in fulfilling the purchases you have made from us or as described above, nor do we collaborate with, or have relationships with, any businesses, which serve ads on websites.

Your use of the website

You are solely responsible and liable for all activities on the website. You shall not submit to appear on the website and social media pages linked to the website any review, comment, link or other material whatsoever that may reasonably be deemed to be offensive, illegal, inappropriate or in any way; promote racism, bigotry, hatred or physical harm of any kind against any group or individual; harass or advocate harassment of another person; promote any conduct that is abusive, threatening, obscene, defamatory or libelous; promote any illegal activities; promote or contain information that you know or believe to be inaccurate, false or misleading; infringe any rights of any third party.

You warrant and represent that you own or are licensed to use any and all the intellectual property rights in any Enquire that you make to the website.

You further agree that at all times, you shall:

Not impersonate another person on our website; not use the information presented on the website for any purposes other than those expressly set out in these terms and conditions; not do anything likely to impair, interfere with or damage or cause harm or distress to any persons using the website or to Buena Vida; not use the Buena Vida website or eLearning platform to promote your own services and products without having a prior written consent from Buena Vida.

Any violation of these policies will result in your immediate removal from the Buena Vida website/space/account/eLearning platform without any prior notice.

Our Commitment to Diversity and Inclusion

Buena Vida is committed to supporting diversity and inclusion.

Diversity is the range of human differences; it entails the dimensions of parental status, gender, religion, race, ethnicity, sexual orientation, physical abilities, age, socio-economic status, political beliefs or other ideologies. Inclusion implies to involve people of different backgrounds to come together for a common goal.

Buena Vida supports professional behavior, appropriate conduct and respect amongst employees, volunteers, contractors and participants in any kind of situation or events online or offline.

Buena Vida commits to cultural diversity by including a diversified team, encouraging the use of local products, and supporting local communities.

Video/Photo consent and release form

You consent to be audio and/or video recorded and/or video conferenced and/or photographed during Buena Vida’s events (online/onsite/hybrid teacher training courses, online workshops and retreats). Buena Vida has the right to reproduce and distribute your contribution as part of the collective work.

You authorize Buena Vida to edit, reproduce, publish online, exhibit, broadcast and distribute said recording as a part of its legal education function, in any medium now in existence or which may be developed in the future, including streaming over the Internet; and further authorize the use of your name and likeness for purposes of promoting Buena Vida’s events, and the use of any photographs/videos taken during our events for purposes consistent with this agreement.

Requirements for the Certification as Facilitator or Coach

24.1. All Students must have at least 80% attendance rate in the live sessions while all live sessions of Levels 2 and 3 are mandatory.

24.2. All Students facilitating sessions are mandatory in terms of presence and students must facilitate Breathwork, Tantra or Bodywork to another person during the live sessions as a part of the training. Students are allowed to miss one of these sessions only under special circumstances that prevent them to be present in the live session (such as an illness or death in the family etc.) with the written approval from Buena Vida and after presenting the proof of the special circumstance/condition. In this situation, Art. 3 – Additional Fees will apply.

24.3. All Students must complete the course 100% on the eLearning platform to get certified.

24.4. All the assignments, quizzes, exercises, etc. are mandatory requirements for the certification. All the assignments, quizzes, exercises, etc. must be all approved by the Buena Vida teachers.

24.5. All Students should finish the training at the end date of the program as it’s mentioned on the course page and brochure/guidebook. As a gesture of kindness, Buena Vida offers a 3 (three) months window after the course officially ends, for the Students to complete the program on the eLearning platform and send the remaining assignments/requirements. The 3 (three) months window starts from the exact end date of the program as it’s mentioned on the course page or brochure/guidebook. After the expiration of this deadline, the Students can no longer get certified if the requirements of the program were not submitted on time.

24.6. The certificate/diploma will only be issued by Buena Vida after the above requirements are checked and confirmed by the Department of Certifications.

24.7. In the case of the Level 3 programs – the Coach Training, Students presence in an onsite event (retreat) is required and mandatory for the certification. The onsite retreat must be dedicated to the discipline of the program/training. E.g. Breathwork Level 3 Students will attend a Breathwork retreat. This requirement doesn’t apply to Level 1 and 2 Students.

24.8. Buena Vida reserves the right not to certify Students who don’t respect the Buena Vida Code of Ethics and our Terms of Service regardless of their progress or participation in the training. At Buena Vida, we believe in professionalism & core values and, as we prepare future facilitators and coaches, we ask for the same sense of responsibility and ethics from our Students.

24.9. We take the certification of facilitators very seriously and, as such, take extra measures to ensure that those we certify are ready to practice safely and ethically. In addition to completing mandatory online lessons, quizzes, and assignments, we will personally evaluate each student to determine if they are qualified to become a facilitator. We guarantee that those we certify are competent to make decisions and take actions that will not harm other people.

When evaluating a student’s readiness to become a certified facilitator, it is important to assess their ability to demonstrate five core skills. The student will be observed in a simulated session to assess their capacity to practice empathy, communicate effectively, set and maintain boundaries, practice self-care, and maintain professional standards. If the student is able to demonstrate these skills, then they should be certified and deemed ready to become a facilitator.

The Buena Vida Code of Ethics

25.1. Show respect for others.

25.2. Avoid any discrimination based on race, gender, sexual orientation, religion, or national origin.

25.3. Avoid speaking negatively about other teachers, schools, traditions, and health modalities.

25.4. Speak with integrity. Speak honestly.

25.5. During the course, stay committed and responsible towards your assignments. Avoid shortcuts, manage your time properly.

25.6. Know yourself well before working with clients and avoid bringing limiting beliefs to your clients., Avoid influencing your clients in any direction.

25.7. Be mindful when you do any kind of bodywork with your clients, you need their permission before you touch them and there are areas that must not be touched.

25.8. Maintain complete confidentiality with respect to your clients and other students.

25.9. Communicate with clarity. Making assumptions can foster misunderstandings and drama.

25.10. Ask for help when needed.

25.11. Infuse your work with excellence. This means always doing your best. Complete each project with pride, integrity, and quality.

25.12. Safety. Complete projects with short-term and long-term safety in mind for yourself and your clients.

25.13. Provide enough information to your clients before you start a session.

25.14. Mention the contraindications of the tools and techniques to your clients.

25.15. Harness your emotions. Be willing to set aside any personal issues and maintain a professional attitude at all times.

25.16. Strive for constant improvement. Use each opportunity as a learning experience to evolve personally and professionally.

25.17. Continue to undertake sessions and practices regularly. The Buena Vida teacher program is not the last step of your education. Keep improving.

25.18. Maintain the highest level of quality and integrity in your work.

25.19. See your clients as healed and not broken.

25.20. Abstain from giving medical advice unless you have the necessary medical qualifications. Never force your own opinions on clients.

25.21. See your work as a service. Be humble with your clients.

25.22. Maintain financial integrity in all areas of your life.

25.23. Keep written records of all sessions with clients.

25.24. Do not engage in sexual behaviour with current clients. ‘Sexual’ is defined, but not limited to, all forms of overt or covert seductive speech, gestures, and as well as physical contact of a sexual kind.

25.25. Keep up-to-date with all new developments in the field or any other related topics, and attend professional groups and conferences.

25.26. Have a harmonious and professional relationship with the client.

25.27. Keep your appointments and be prepared for them.

25.28. Be aware of the regulations of your local and national Governments and regulatory bodies.

25.29. Be committed to promoting the physical, emotional, mental, and spiritual well‐being of your students and clients.

25.30. Obtain consent from clients before photographing, audio or video tape recording, or permitting third-party observation of your sessions.

25.31. Refrain from initiating an activity when you know or should know that there is a substantial likelihood that your personal problems will prevent you from performing your work-related activities in a competent manner.

25.32. Never use punitive measures in your teaching methodology. Verbal abuse, in which demeaning language or humiliation is used, or inappropriate references to a client’s anatomy are made, is unethical.